Quality Management Policy

With over 30 years’ experience in this field, DM & C Ash Ltd T/A “Ash Drywall” (the “Company”) has earned a reputation for being a reliable and flexible specialist drylining subcontractor, with a formidable reputation for quality. Our widely experienced team strive to create successful, bespoke solutions for a variety of customers; through combining attention to detail with a commitment to outstanding client service.

During the course of usual business operations, the Company’s policy is to pursue, wherever possible, a “Right First Time” approach. Our overall objective in doing so remains: to provide services at a level of quality, cost, performance and reliability that satisfies or exceeds customer requirements and/or requisite standards, whilst simultaneously achieving the Company’s growth and profitability targets.

The Company shall implement suitable client/project specific arrangements to: (a) ensure that the installation of construction products and systems are checked and approved by a competent person; and (b) periodically review, improve and correct quality performance (including but not limited to, so far as reasonably practicable, the following):

  1. To ensure adequate resources for the Quality Management System requirements.
  2. To plan for quality requirements in all existing and future activities of the Company.
  3. To ensure compliance with contractual and legal requirements and standards.
  4. To maintain standards in line with current best industry practice.
  5. To provide adequate training and development of all staff to ensure they are capable.
  6. To assess the capability of suppliers and sub-contractors employed by the Company and only use those known to meet quality requirements.
  7. To monitor quality performance by audits, reviews of complaints, non-compliances and measurement of customer satisfaction to ensure required standards are maintained and to identify areas where corrective or preventive actions are required.
  8. To set objectives, targets and programmes with a view to continually improving the Quality Management System and services provided.

The Company’s Senior Management team will share responsibility for maintaining the overall operation of Quality Management within our business. Overall responsibility for the quality management system will, however, be held by Alex Wallace (Director).

Meeting or exceeding the Company’s annual “business objectives” is a collective responsibility. We will work with our employees, sub-contractors and suppliers to ensure that the Company’s quality objectives are consistently achieved. In addition, the Company’s management team will seek to establish a culture of continual improvement, throughout all aspects of our business, and all staff will be required to carry out their tasks with this purpose in mind.

The continuing suitability of this Policy will be assessed at least once in every 12-month period (by way of annual audit).

Signed on behalf of the Company

Alex Wallace,
Director